Hiver Luxe Coat

Welcome to Chaud Tokyo

Our journey began with a vision to redefine fashion in Japan, bringing the latest high-quality, glamorous and unique designs from renowned international brands right to your doorstep.

HOW TO ORDER

Purchases are made through our website only. If you need assistance with ordering or have questions before purchasing, please contact us via email, Instagram, Facebook, or website chat. We are available every day to help.

PAYMENT METHODS

•  Credit / Debit  cards
• PayPal 
• Cash on Delivery ( 1-2 extra shipping days applies)

Note: Please pay the amount due on delivery. If you cannot pay on the day of delivery, notify us immediately. Unpaid orders will result in a ban from future purchases.

SHIPPING

• 2-3 days from Tokyo warehouse 

• 4-6 days from overseas warehouse 

Note: Please note that some dresses are made to order, typically taking 6-8 days to produce. This information is usually included in the product description. If it is missing, we will notify you within a few days of your order to confirm whether you can wait or prefer to choose a different item.

SIZE GUIDE

Our sizes and size chart measurements are general and not specific to each item.

Some items may be bigger or smaller even if they are the same size (e.g., one dress size S may be bigger than another dress size S).

Differences in fit can be due to the material and design of the dress.

Depending on your body shape, a dress might fit well in one area but not in another (e.g., fit well up top but not at the bottom, or vice versa).

This variation is not a fault, as listing measurements for every item is impractical.

Please purchase your usual size. If it doesn't fit well, we will exchange it for a better size.

 

[RETURNS / REFUNDS]

If you mistakenly order something and need to edit your order, please contact us within 24 hours.

If an item received does not fit well, we will exchange it for a different size.

If you do not like the item after receiving it, you can apply for an exchange.

If you do not wish to exchange immediately, we provide store gift cards for future purchases 

Please note that we do not offer refunds, only exchanges and store gift cards.

If we send the wrong item, we will exchange it immediately.

If the item is broken, damaged, or faulty, we will exchange it.

Items returned with signs of wear, perfume, dirt, etc., will not be accepted and will be sent back to you.

Return shipping fees are paid by the customer, except when the fault is ours.

 

Note: Occasionally, items listed on the site may be out of stock. If a sold-out item is purchased, we will contact you to choose a different item or provide a store gift card for future purchases.

Thank you for visiting our store! If you still have questions, please feel free to contact us anytime.

CONTACTS 

Email: info@chaudtokyo.com or chaudtokyo@gmail.com

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